EU IQ Platform Status Page

All Systems Operational

Overall Platform Operational
90 days ago
100.0 % uptime
Today
Products Operational
90 days ago
100.0 % uptime
Today
Transfer IQ Operational
90 days ago
100.0 % uptime
Today
Referral IQ Operational
90 days ago
100.0 % uptime
Today
Workflow IQ Operational
90 days ago
100.0 % uptime
Today
Data IQ Operational
90 days ago
100.0 % uptime
Today
Capacity IQ Operational
90 days ago
100.0 % uptime
Today
Location IQ Operational
90 days ago
100.0 % uptime
Today
Supporting Services Operational
90 days ago
99.96 % uptime
Today
Login Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
HL7 Operational
90 days ago
99.88 % uptime
Today
AWS Operational
90 days ago
100.0 % uptime
Today
AWS dynamodb-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS elb-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS sqs-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS ec2-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS s3-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS ecs-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS eks-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS kafka-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS lambda-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS rds-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS route53resolver-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS route53 Operational
90 days ago
100.0 % uptime
Today
AWS ses-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS transitgateway-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS vpc-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
AWS mq-eu-central-1 Operational
90 days ago
100.0 % uptime
Today
Snowflake Snowflake Data Warehouse (Database) Operational
90 days ago
100.0 % uptime
Today
Auth0 Operational
90 days ago
100.0 % uptime
Today
Auth0 EU (PROD) - User Authentication Operational
90 days ago
100.0 % uptime
Today
Twilio Operational
90 days ago
100.0 % uptime
Today
Twilio Notify Operational
90 days ago
100.0 % uptime
Today
Twilio Recordings Operational
90 days ago
100.0 % uptime
Today
Intercom Operational
90 days ago
100.0 % uptime
Today
Intercom Web Application Operational
90 days ago
100.0 % uptime
Today
Intercom Web Messenger Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Mar 15, 2026
Resolved - The issue has been addressed. We are seeing successful connections, and the backlog has been fully processed.
Mar 15, 01:59 UTC
Update - We are continuing to monitor for any further issues.
Mar 15, 01:36 UTC
Monitoring - The fix has been deployed and we are actively monitoring the system. Messages are now reaching our systems as expected. Please note that processing the backlog, which began accumulating at 6:00 PM Eastern, may take some time.
Mar 15, 01:33 UTC
Identified - Our team has identified the issue and working to restore normal service as quickly as possible. We will provide updates as more information becomes available.
Mar 15, 01:15 UTC
Update - Our team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide updates as more information becomes available.
Mar 15, 00:48 UTC
Investigating - We are currently experiencing connection issues with the HL7 Agent. As a result, ADT transactions may not be successfully reaching Capacity IQ and at this time. Updates would also be impacted to Decision IQ.

Our team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide updates as more information becomes available.

Impact: ADT transactions to Capacity IQ may be delayed or not processed. Decision IQ updates will be delayed.

Status: Investigating

Mar 15, 00:16 UTC
Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026
Resolved - Platform behavior related to patients not updating in Capacity IQ is stable and functionality has been restored. The incident is considered resolved.
Mar 12, 13:56 UTC
Update - We are investigating an issue where patients are not updating in Capacity IQ. This impacts all customers.
Mar 12, 13:15 UTC
Update - We are investigating an issue where patients are not updating in Capacity IQ. This impacts all customers.
Mar 12, 13:05 UTC
Update - We are investigating an issue where patients are not updating in Capacity IQ. This impacts all customers.
Mar 12, 12:34 UTC
Investigating - We are investigating an issue where patients are not updating in Capacity IQ. This impacts all customers.
Mar 12, 11:42 UTC
Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026
Resolved - The authentication services for Auth0 have been restored. The incident is considered resolved.
Mar 5, 15:47 UTC
Monitoring - Our authentication vendor, Auth0, is reporting issues that may impact login authentication services with TeleTracking. At this time, no customer impact has been reported. We are monitoring this incident and will provide you with updates accordingly.
Mar 5, 15:06 UTC
Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.