Issue: At 9:14 PM UTC on October 13, 2025, we received reports from clients reporting the Capacity IQ tabs were not accessible on eu.teletracking.app.
Cause: During the deployment of a new Web Auto Scaling Group (ASG) to support upcoming platform improvements, our automation system inadvertently used the latest version of a config file. This version was incompatible resulting in deployment issues.
Resolution: We resolved the issue by aligning the config file with the service version. Once both were in sync, the deployment proceeded successfully.
Next Steps: We will improve the efficiency of the deployment process to speed up the entire deployment process and help speed rollbacks if they are required in the future. Our team is investigating automation to check for version conflicts to prevent any similar issues in the future.